FAQs

See our blog article, here.

Yes, you can. If you would like to purchase your unit from Pure, give us a call. We can give you a quote of what the cost will be.

The initial bill that you receive will be a little different than the other months. We include your first month’s costs and last month’s costs on the first bill that you receive.

If you have an outstanding bill that hasn’t been paid, it will reflect on the next bill that you receive. There could be some confusion or delays in mailed payments.

We can gladly take payments for your bill over the phone, there is not an additional charge added for this. We take AMEX, Visa, and Mastercard and Autopay with a credit card. You can also pay by check or money order in the mail.

For all mail-in payments, send them to the address that is located at the top left corner of your bill.